Received an Error When Installing Optics

Last Updated: 
Tuesday, September 19, 2017

Software/Versions Affected:

There are multiple reasons why you may receive an error message.

One of the reasons is that you have other software running which uses one of the operating system components that Optics wants to install. To fix this, abort the installation, close all computer programs and restart the installation.

In order to install the program with the Microsoft NT (4.0), 2000, and XP, you must be Administrator or part of the Administrators Group on your machine. To check if you are Administrator, do the following:

  • Go to Control Panel, then "Users and Password" in Microsoft 2000, or "User Accounts" in Microsoft XP
  • Find the current username (yours) and look in the group column. It should say: Administrators
  • If the current username does NOT say Administrators, contact your IT department to become Administrator, or to have someone with Administrator privileges install the program on the machine