Optics Freezes or Crashes When I Try to Retrieve a Glazing from the Database

Last Updated: 
Wednesday, September 20, 2017

Software/Versions Affected:

In a large number of cases this problems turns out to be an installation problem (one of the data access drivers may not be correctly installed). Usually the error message is something like: "Component Transfer Error...". If you are working under WindowsNT, Windows2000 or WindowsXP, make sure you are logged in as administrator in order for the installation to be successful. If you were not logged in as an administrator take the following steps:

  1. Uninstall Optics5 completely (remove any left over files or folders by hand)
  2. Re-boot your computer and log in as administrator
  3. Install Optics5

If this still doesn't work try the following :

  1. Uninstall Optics5 completely
  2. Download and install from the Microsoft website the newest Service Pack for your operating system.
  3. Download and install from the Microsoft website "MDAC2.7
  4. Download and install from the Microsoft website "Jet 4.0 Service Pack 3 Update
  5. Install Optics and restart your computer